Connecting with authenticity: Exploring the mediating and moderating mechanisms between employee authenticity and customer citizenship behaviors
Journal of Business Research,
201,
2025-12-01
[
Customer citizenship behaviors,Customer empathy,Customer expertise,Customer internal attribution,Customer–employee rapport,Employee authenticity behaviors
]
Connecting with authenticity: Exploring the mediating and moderating mechanisms between employee authenticity and customer citizenship behaviors
Journal of Business Research,
201,
115682,
2025-09-19
[
Employee authenticity behaviors,Customer citizenship behaviors,Customer–employee rapport,Customer internal attribution,Customer expertise,Customer empathy
]
Good for all, good for me: the influences of dedication- and constraint-based switching barriers on user-generated contributions
Internet Research,
35,
2,
594-623,
2025-03-18
[
Dedication- and constraint-based switching barriers,Enlightened self-interest,Social media communities,User-generated content,User-generated contributions
]
Predicting the churn patterns of monetizers and non-monetizers: exploring the influence of behavioral variability in churn prediction
Internet Research,
2025-01-01
[
Behavioral variability,Churn management,Churn prediction,Machine learning,Monetizers and non-monetizers,Social casino games,Within-person variability
]
Building a social media community around your brand: the moderating role of firm engagement tactics
Journal of Marketing Management,
39,
7-8,
702-734,
2023-01-01
[
brand loyalty,consumer engagement,firm engagement tactics,Firm-hosted social media brand communities,mixed-methods,uses and gratifications theory
]
Stepping up, stepping out: the elderly customer long-term health-care experience
Journal of Services Marketing,
36,
8,
1076-1094,
2022-10-19
[
Elderly customers,Long-term care experience,Quality of life,Social cognitive theory,Social exchange theory,Social participation
]
Investigating the role of customer forgiveness following a double deviation
Journal of Services Marketing,
36,
8,
1042-1057,
2022-10-19
[
Customer forgiveness,Postrecovery customer complaints,Service recovery dissatisfaction,The stress and coping theory
]
Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors
Journal of Service Theory and Practice,
31,
6,
845-867,
2021-10-18
[
Corporate social responsibility,Internal CSR initiatives,Organizational citizenship behaviors,Social influence theory
]
Conversational Service Experiences in Chatbots: A Perspective on Cognitive Load
,
40,
1,
21-46,
2021-01-01
[
chatbot,cognitive load,conversational commerce,interactive qualities,stimulus-organism-response theory
]
They support, so we talk: the effects of other users on self-disclosure on social networking sites
Information Technology and People,
34,
3,
1039-1064,
2020-01-01
[
Online social support,Self-disclosure,Social exchange theory,Social networking sites
]
Service experience management in Asia: A review and directions for future research
NTU Management Review 臺大管理論叢,
26,
2,
303-352,
2016-06-01
[
Customer and employee management , Customer participation and self-service technologies , Service environment , Service experience , Service recovery and customer loyalty management
]
Fairness and devotion go far: Integrating online justice and value co-creation in virtual communities
International Journal of Information Management,
36,
1,
60-72,
2016-02-01
[
Knowledge contribution behavior,Online community citizenship behavior,Online value co-creation behavior,Perceived online justice,Sense of virtual community
]
Intention to adopt knowledge through virtual communities: Posters vs lurkers
Online Information Review,
36,
3,
442-461,
2012-07-19
[
Knowledge adoption , Lurkers , Posters , Social capital , Social networks , Technology acceptance model , User studies , Virtual communities
]
研討會著作
Connecting Digitally, Retaining Frontlines: The Influence of Intra-Organizational Social Media on Frontline Professional Employee Retention through Social Capital in Long-Term Services and Supports
2025-07-04
[
Long-term services and supports ,intra-organizational social media ,professional employee retention,social capital theory
]
Green Coolness: Overcoming Social Dilemma in Green Consumption
2025-07-02
[
Green coolness ,Social dilemma ,Green consumption
]
Ritualizing Service: Exploring Service Ritualization, Ritualistic Service Experiences, and Enhanced Customer Wellbeing
2024-06-08
[
Service Ritualization,Ritualistic Service Experiences,Customer Wellbeing
]
Make AI a real charmer: The Development of Artificial Intelligence Service Acceptance Model
2024-06-07
[
Artificial Intelligence,Service,Acceptance
]
Swiftly Building Pre-Contact Trust and Guanxi in Social Commerce: a Signaling Theory Perspective
2023-07-12
[
Social commerce,Pre-contact trust,Swift guanxi,Signaling theory
]
Exploring the Moderating Mechanism of Gratification Experience in Firm-Hosted Social Media Brand Community: A Perspective from Uses and Gratifications Theory
2023-07-12
[
Firm-hosted social media brand communities ,Customer participation ,Uses and gratifications theory
]
專書
Developments in Marketing Science: Proceedings of the Academy of Marketing Science
491-492,
2020-01-01
[
Brand loyalty,Function-based supports,Online brand communities
]
Developments in Marketing Science: Proceedings of the Academy of Marketing Science
173-174,
2020-01-01
[
Corporate social responsibility,Internal marketing,Organizational citizenship behavior,Social influence theory
]
Developments in Marketing Science: Proceedings of the Academy of Marketing Science
2019-01-01
Developments in Marketing Science: Proceedings of the Academy of Marketing Science
2019-01-01
Developments in Marketing Science: Proceedings of the Academy of Marketing Science
576-579,
2016-01-01
[
Customer Satisfaction,Emotional Contagion,Emotional Labor,Employee Satisfaction,Service Employee
]
Developments in Marketing Science: Proceedings of the Academy of Marketing Science
817-820,
2016-01-01
[
Brand Image,Courteous Behavior,Customer Satisfaction,Service Employee,Service Firm
]
Developments in Marketing Science: Proceedings of the Academy of Marketing Science
123-126,
2016-01-01
[
Behavioral Intention,Customer Expectation,Customer Retention,Service Firm,Switching Cost
]
國立中央大學